According to the UGR International Mobility Regulations, Incoming students are obliged to have health and travel insurance for the duration of their study period (art. 29).
Following recommendations made by the Ombudsman of Andalusia and the Spanish Service for the Internationalization of Education (SEPIE), the University of Granada requires that all students on international mobility programmes (Erasmus, UGR International Mobility Programme, etc) provide proof that they have purchased travel insurance. You must also provide proof that you have health insurance (for mobility periods within the EU and associated non-EU countries please check the health cover provided by the European Health Insurance Card). The compulsory travel insurance must minimally include the following cover:
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Health and travel insurance
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Medical transportation or repatriation
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Transportation or repatriation of a deceased policyholder
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Travel costs of a family member to accompany a policyholder in the event that they become ill
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A family member’s stay abroad if they need to accompany the policyholder
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Disruptions to a trip due to the death of a family member
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Civil liability
University of Granada has signed an agreement with ERGO insurance company and any incoming and outgoing UGR students can purchase it, as well as international students officially enrolled at UGR
Cover
The ERGO policy provides the following cover and guarantees:
How to purchase the insurance and costs
Incoming and outgoing UGR students can purchase the insurance policy via the following link: direct insurance purchasing.
If you need further information regarding the policy or assistance with purchasing it please contact: sandra.sanroman@ergo-segurosdeviaje.es
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Purchase prices according to different profiles:
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Foreign students in Spain: €147.38
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Foreign students in Spain Sports Sciences: €170.06 (see note 2)
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Note 2: This condition shall be applied to insurance taken out on behalf of students of the following degree programmes: Grado (Bachelor's Degree) in Sport and Exercise Sciences, Grado (Bachelor's Degree) in Primary School Education + Grado (Bachelor's Degree) in Sport and Exercise Sciences (Melilla), Grado (Bachelor's Degree) in Sport and Exercise Sciences (Melilla).
How to make a claim
Basic instructions concerning the policy and the relevant phone numbers can be found on the insurance certificate you receive upon purchasing the policy.
VERY IMPORTANT: If you have purchased the policy and require assistance during your trip you must immediately contact the ERGO company by calling to +34 93 220 38 57 and indicate:
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Your full name
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The policy number: 07631000403
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Your location at the time of calling
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Your phone number
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A description of the problem or incident that you require assistance with
What should I do if I fall sick?
According to the UGR International Mobility Regulations, Incoming students are obliged to
have health and travel insurance for the duration of their study period.
Non-urgent medical care:
To receive healthcare students must first register with the public health centre (centro de salud)
nearest to their home address in Granada. Medical appointments can be requested online or
by phone. The waiting time to get an appointment may vary.
You can find a directory with a list of all health centres in Granada on the website of the
Regional Government of Andalusia at:
Public Healthcare System:
For more information please consult the Spanish Social Security website: https://www.seg-
social.es/wps/portal/wss/internet/InformacionUtil/32078/ Important:
You must always present your ID card or passport.
Private Health System:
In order to visit your doctor, you must first call the number that appears on your insurance policy. During the call you will be asked for your identification number and your policy details. The insurance company will indicate the medical clinics where you can receive medical care in Granada.
In general, there are two hospitals or clinics in Granada that have an agreement with private
insurance companies:
- Hospital Vithas La Salud: Avda. Santa María de la Alhambra, 6. 18008 Granada. Tel.: +34958 80 88 80
- Clínica de la Inmaculada: C/ Doctor Alejandro Otero, 8 18004 Granada. Tel.: +34 958 2538 00 and +34 958 18 77 00
Urgent medical care:
In line with the regulations of the National Health System, urgent medical attention is guaranteed 24/7, 365 days a year to everyone at any hospital. In the event that you should require an ambulance, you must call the Emergency Phone Number in Spain (and all EU countries): 112.
Health District Protocol for International Students with Specific Health Issues
The University of Granada and the Granada Health District have jointly established a protocol to regulate access to healthcare for international university students with specific health problems.
The aim of this protocol is to address the healthcare needs of international students enrolled at the University of Granada in a coordinated manner between both institutions (Granada Health District and the University of Granada).